But how can you guarantee customers a pleasant

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Linear and satisfying experience? There are many ways: the attitude of the staff, their competence, the actual availability of the products they are looking for, timely answers to questions. Furthermore, it is important to provide customers with channels where they can reach you for any need . Let's see together which channels to use and what are the most common reasons why customers contact companies.

When do customers contact companies? To understand which jamaica telegram data channels to make available to your customers, you must first know what the main reasons are why customers get in touch with you. For this reason, Skebby conducted research on a sample of 500 people in Italy, asking precisely what the reasons are that drive them to get in touch with companies. Top 5 Reasons Customers Contact Companies The first reason why Italians contact companies is to update them on the shipment of purchased products, chosen by 18.

8%, followed by requests for information on products or services that they want to buy or have bought, with 15.4%. In third place on the podium are requests for information on their order, with 13.4% of respondents . Next up are updates on refunds or exchanges with 12.6% and finally questions about billing and payments with 11.8%. All these reasons are extremely practical and concrete and consequently the channels you choose to respond to these requests must also satisfy the requirements of speed and practicality .